Localities letter to CFPB RE consumer complaint database

PRP is partnering with the City of Chicago, IL, the City of Columbus, OH, Harris County TX, the City of Oakland, CA, and the City of Portland, OR to request access to CFPB’s consumer complaint database. The CFPB makes sure banks, lenders, and other financial companies treat consumers fairly. As part of that work, CFPB maintains a consumer complaint database. The complaint database is a collection of complaints about consumer financial products and services that CFPB sends to companies for response. The complaints are submitted by individual consumers. Localities could previously access the complaint database to supplement their own investigations. CFPB cut off local access to the complaint database in the Trump Administration. PRP is requesting that CFPB restore cities’ access to the complaint database so that localities can once again strengthen their consumer enforcement actions.